18 PG'sPrivacy Policy — Your data is safe with us

18 PG a licensed online betting and gaming platform. We believe every user should have full control over their personal data. This Privacy Policy will explain — 18 PG What data is collected, why it's collected, how it's stored, and what your rights are.

This Policy 18pg.net-'s website, mobile app, and all other digital services. Applicable to users accessing from Bangladesh or anywhere else 18 PGBy using -'s services, you are considered to have accepted this Privacy Policy.

Our Privacy Policy is built to align with international data protection standards. If you have any questions, feel free to support@18pg.netto get in touch with us.

18 PGWhen you open an account or use our services on , various types of information are collected. Below is a detailed breakdown of what data is collected and under what circumstances.

We only collect information that is necessary to provide our services, maintain security, and meet legal obligations. No excess or irrelevant data is collected.

18 PG collects your information for a limited set of specific purposes. Each purpose directly serves to improve your experience or ensure your security.

• Account Management: Your information is used to create, verify, and keep your account secure.
• Payment Processing: Financial information is used to accurately process deposits, withdrawals, and transactions.
• Security & Fraud Prevention: Device and login data is analyzed to detect multiple accounts, bots, or suspicious activity.
• Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Customer Support: Account information is used to resolve your issues quickly and accurately.
• Personalised Experience: To recommend bonus offers and games tailored to your preferences.
• Service Improvement: Aggregate user behaviour is analysed to improve the overall quality of the platform.

18 PG- uses industry-leading, state-of-the-art technology to protect your data. Data security isn't just a rule — it's at the core of every technical decision we make.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, ensuring bank-level security.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific data, and every access is logged.
• Two-Factor Verification: Two-step verification is mandatory for sensitive operations.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Data is regularly backed up on secure servers.

Data is generally retained for up to 5 years from the date of account closure, as required by legal and regulatory obligations. After this period, data is securely deleted.

18 PG does not sell your data to third parties. In certain limited circumstances, some information may need to be shared — always with your best interests in mind.

• Payment Processors: Only the information necessary to process transactions is shared with approved payment gateways, including bKash, Nagad, and Rocket.
• Regulatory Authority: Data may be disclosed to relevant authorities upon request where required by law.
• Identity Verification Service: Limited information is shared with licensed verification agencies during the KYC process.
• Technology Partners: Trusted technology partners involved in running the platform are granted limited access, but they are not permitted to use your data independently.

18 PG- 's website and app use cookies and similar technologies to make your browsing experience smoother and more enjoyable.

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your language, preferred games, and other settings.
• Analytics Cookies: To understand how users interact with the site, so we can continuously improve our services.
• Security Cookies: To detect suspicious activity and fraud.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may prevent some features from working properly. A cookie consent notice will be shown the first time you visit the site.

18 PG- you have complete control over your personal data. Your key rights are outlined below.

To exercise these rights support@18pg.netto reach us by email or via live chat. We typically respond within 30 business days.

18 PG strictly refrains from serving anyone under the age of 18. Collecting or processing data belonging to minors is strictly prohibited.

• Age verification is mandatory at the time of registration.
• Age is verified through identity documents during the KYC process.
• Accounts of suspected underage users are immediately suspended.
• If a parent or guardian suspects their child has created an account, please notify us immediately.

If a minor's data is inadvertently collected, it will be permanently deleted and the account closed as soon as we become aware.

This Privacy Policy may be updated from time to time due to business changes, legal updates, or technological improvements.

• You will be notified via your registered email or phone number before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The 'Last Updated' date at the top of this page is kept current at all times.
• Previous versions of the policy are available upon request.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch with us.

• Email: support@18pg.net
• Live Chat: Available 24/7 from any page on the platform
• Response Time: Typically 1–24 business hours