18 PG's Terms & Conditions — Know Before You Join

18 PG (hereinafter referred to as the "Platform", "we", or "the Company") is an internationally licensed online betting and gaming platform. These terms and conditions apply to users accessing the platform from Bangladesh or anywhere else 18 PG-'s website, mobile app, or any service — applies to all users.

These terms and conditions are available in both English and Bengali. In the event of any discrepancy, the Bengali version shall be considered the definitive text.18 PGBy using any of -'s services, you confirm that you have read and fully understood these Terms and Conditions.

• The right to modify these Terms and Conditions at any time 18 PG-'s.
• Continued use of the platform after changes take effect will be considered acceptance of the new terms.
• It is also the user's responsibility to read the latest Terms and Conditions regularly to stay up to date.

18 PGTo open an account with -, the following conditions must be met. Failure to comply will prevent account creation or access to our services.

• You must be 18 years of age or older. Proof of age may be requested for verification.
• Each individual may register only one account. Multiple accounts are strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• It is entirely the user's responsibility to keep their account password and login credentials confidential.
• Registration is not permitted from countries where online betting is fully prohibited.

Verification of the phone number or email address provided at registration is mandatory. 18 PG A copy of your national ID or passport may be requested at any time for additional identity verification (KYC).

18 PG-'s platform. Before placing any bets, please read the following rules carefully. Once a bet is confirmed, it generally cannot be cancelled.

• Your account must have sufficient balance for a bet to be accepted.
• Placing coordinated bets from multiple accounts on the same event is strictly prohibited.
• The right to void any bet where incorrect odds were displayed due to a technical error 18 PG-'s.
• If match-fixing or manipulation is suspected, the relevant bets will be suspended and investigated.
• If you lose connection during live betting, any bets already confirmed will remain valid.
• Minimum and maximum bet amounts are set individually for each market.

18 PG-'s cricket, football, and kabaddi markets may be subject to specific rules. Separate rules for each sport are available on the Sports Betting page. If a match is cancelled or incomplete, a special policy will apply to the relevant bets.

18 PG-'s deposit and withdrawal process is subject to specific rules. For any payment-related issues, please contact Customer Support.

• The minimum deposit is500 BDT and the maximum is 5,00,000 BDT per day.
• Withdrawal requests are typically processed within 1–24 business hours.
• Withdrawals can only be made through the same method used for the original deposit.
• Bonus balances cannot be withdrawn directly; they become withdrawable only after the applicable wagering requirements have been met.
• Additional identity verification may be required prior to large withdrawals.

If suspicious transactions or money laundering activity is detected 18 PG We are obligated to freeze transactions and notify the relevant authorities. Exchange rate conversions will be applied at prevailing market rates.

18 PG-'s bonuses and promotional offers are designed to give users extra value. However, each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available to first-time registrants only.
• A specified wagering requirement (typically 5x–20x) must be fulfilled before bonus funds can be withdrawn.
• One bonus per person, household, device, and IP address.
• Bonuses are generally valid for 30 days; any unused bonus will expire at the end of this period.
• Bonus funds may only be used to place bets on specified games or markets.
• If any irregularity is detected, bonuses and associated winnings may be forfeited.

18 PG We reserve the right to modify, suspend, or discontinue any bonus program at any time. Separate terms may apply to specific promotions, and these will be stated on the relevant promotion page.

The following activities 18 PG Strictly prohibited on the platform. Violations will result in permanent account closure and legal action where necessary.

• Opening or operating an account under a false identity or in someone else's name.
• Placing bets using bots, automation software, or any other artificial means.
• Using the platform for money laundering or concealing the source of illegal funds.
• Claiming bonuses or promotional benefits through multiple accounts.
• Unauthorized access to another user's account or hacking.
• Exploiting any bug or vulnerability in the platform's system or software.
• Deceiving or harassing other members.

18 PG The platform may temporarily suspend or permanently close an account under the following circumstances.

• When clear evidence of a Terms & Conditions violation is found.
• Failure to submit required documents for identity verification.
• Accounts that have been inactive for an extended period (over 12 months) may be declared dormant.
• When a user submits a voluntary account closure request.
• When a self-exclusion request is submitted under the Responsible Gaming policy.

If an account is closed and no breach of terms is found, any valid balance will be refunded. However, funds linked to bonuses or irregular transactions will not be returned. If you wish to dispute an account closure, write to support@18pg.net.

18 PG Betting should be a form of entertainment — never a source of addiction or financial hardship. That's why responsible gaming is our top priority.

• Any member can set their own deposit limit, session limit, or loss limit.
• Self-exclusion lets you take a break from the platform for anywhere between 7 days and permanently.
• Opening a new account while a self-exclusion is active will not be permitted.
• If signs of betting addiction are identified, we will proactively reach out and support the affected user.

Protecting Your Personal Information 18 PG-'s top priority. Our Privacy Policy details how your information is collected, stored, and used.

• Your information will never be sold or rented to third parties.
• Only essential information is shared with third-party payment processors.
• Information may be disclosed to regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your account information.

For more details, visit ourPrivacy Policy Read the page.

If you have a complaint or dispute, please contact our Customer Support team first. We aim to respond within 48 hours.

• Submit a complaint directly via live chat or email.
• In the event of a dispute over betting outcomes, server logs shall serve as the definitive evidence.
• If a matter cannot be resolved through internal processes, neutral mediation will be arranged.
• In the event of a legal dispute, the laws of the country in which the company is registered shall apply.

18 PG We reserve the right to modify these Terms and Conditions, in part or in full, at any time. Notice of any changes will be posted on the platform before they take effect.

• For significant changes, a notification will be sent to your registered email or phone number.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• Previous versions of the Terms & Conditions are available upon request.

The latest terms are always available on this page. Check the "Last Updated" date at the top to see when changes were last made.

If you have any questions or comments about these Terms and Conditions, please don't hesitate to contact us.

• Email: support@18pg.net
• Live Chat: Available 24/7 from any page on the platform
• Response Time: Typically 1–24 business hours